Payment and Refund Policy

Last updated on 15 October 2026.

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all services provided by showquixra through its website. These services include professional video operation, live signal management, content distribution, camera work and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers every booking, subscription or one-off engagement for these media feed services whether purchased directly or through authorised channels. It explains how payments are handled and under what circumstances refunds may be issued in line with United Kingdom law including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Prices, Currencies, Taxes and Additional Charges

All prices are quoted in British Pounds Sterling unless otherwise stated at the time of booking. Value Added Tax at the prevailing UK rate is included in displayed prices where applicable. Additional charges may arise for overtime, specialised equipment, travel beyond a defined radius or expedited delivery of feeds. These extras are confirmed in writing before the contract is finalised. Currency conversion fees charged by your bank or card issuer remain your responsibility and are not controlled by showquixra.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers and approved business accounts. Payment is authorised at the point of booking. For recurring subscriptions an initial authorisation hold is placed and actual charges occur on each billing date. All transactions are processed through secure payment gateways that comply with PCI DSS standards. showquixra does not store full card details on its own servers. If a payment fails due to insufficient funds or incorrect details you will be notified and given an opportunity to update your information within seven days.

Order Confirmation and Contract Formation

A contract is formed only after you receive written confirmation from showquixra that your booking or subscription has been accepted. This confirmation includes the service description, price, start date and any special terms. Until this confirmation is sent no binding agreement exists and any payment taken is treated as a holding deposit that will be returned if the booking cannot be accepted.

Cancellation Rights and Applicable Periods

Under UK consumer law you have a 14-day cooling-off period from the date the contract is concluded during which you may cancel without giving a reason. For services that have already begun at your request the right to cancel ends once performance has started. You must inform us of cancellation in writing using the contact details below. If you cancel within the cooling-off period any payments received will be refunded within 14 days.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available where services have not been provided or where a material fault exists that showquixra cannot remedy. Services already delivered in full, customised feeds created to your exact specification, or any element marked as non-refundable at the time of purchase are excluded. Promotional or discounted rates may carry separate refund conditions stated at purchase. No refund is given for customer-initiated changes after the cooling-off period or for failure to provide necessary access or information required for the service.

Step-by-Step Procedure to Request a Refund

To request a refund you must submit a written request to [email protected] or by post to C10 Alison Business Centre, 39 Alison Crescent, Sheffield, S2 1AS, United Kingdom. The request must include your full name, booking reference, date of purchase, description of the service and the reason for the claim. Supporting evidence such as screenshots of technical issues should be attached. Requests received by telephone will be acknowledged but must be confirmed in writing within 48 hours.

Inspection, Approval, Rejection and Notification

Upon receipt of a complete request showquixra will acknowledge it within two working days. The service record will be reviewed within ten working days. You will be notified of the outcome by email. If approved a refund will be processed. If rejected the reasons will be explained together with any available options for resolution or escalation.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued using the original payment method wherever possible. Bank transfers are used only when card refunds are not feasible. Processing begins once approval is granted and typically completes within 5 to 10 working days. Actual receipt of funds may take an additional 3 to 7 working days depending on your bank. You will receive a confirmation email when the refund has been sent.

Special Rules for Digital Content, Subscriptions and Services

Live media feeds and digital content are treated as services that begin immediately upon delivery. Once a feed has been transmitted or accessed the cooling-off period ends. Subscriptions renew automatically unless cancelled at least 30 days before the renewal date. Partial refunds for unused subscription periods are provided only in cases of service failure attributable to showquixra.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Duplicate charges are investigated immediately upon notification and corrected within five working days. Suspected fraudulent transactions are reported to the relevant authorities and may result in account suspension. Chargebacks are treated as disputes and may lead to temporary suspension of service pending resolution. Customers are encouraged to contact +44 114 360 5060 first to resolve issues before initiating a chargeback.

Mandatory Consumer Rights That Cannot Be Excluded

Nothing in this policy affects your statutory rights under UK law. These include the right to receive services with reasonable care and skill, the right to a refund for services not provided as described and the right to cancel distance contracts within the statutory period. Any term that attempts to exclude these rights is void.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy please use the contact form on the Contacts page or email [email protected]. showquixra may update this policy from time to time. Changes will be posted on this page with a new last-updated date. Continued use of the site after changes constitutes acceptance of the revised terms.