Privacy Policy

Last updated: 15 October 2026

Who we are and our role as data controller

showquixra operates this website as the data controller under UK GDPR and the Data Protection Act 2018. We are responsible for deciding how and why personal data is processed when you visit our site or interact with our services related to professional video operations, live signal management and content distribution for broadcasting.

Scope of this privacy notice

This notice applies to all visitors to our website, including individuals in the United Kingdom who access our services for media feed information or contact us through the form on our Contacts page. It covers data collected online and through any direct communications with us.

Categories of personal data and sources

We collect identification details such as name and job title when you use the contact form, contact information including email address and telephone number, technical data such as IP address, browser type and device information from your visit, and usage data about how you navigate the site. Data is obtained directly from you when you submit forms or interact with the site, and automatically through server logs and cookies.

Purpose-by-purpose explanation of processing and legal basis

We process contact details to respond to enquiries on the legal basis of legitimate interests in providing customer support. Technical data is processed to ensure site functionality and security under legitimate interests. Where you consent via the cookie banner we process data for analytics and performance improvement under consent. Each purpose is limited to what is necessary and we do not combine data across unrelated activities without clear justification.

Whether providing data is required and consequences

Supplying contact information through our form is voluntary but without it we cannot respond to your message. Browser data is collected automatically and refusing cookies may limit some site features such as personalised content loading, though core pages remain accessible.

Cookies and similar technologies

We use cookies and similar tracking technologies to remember preferences and analyse traffic. Full details are set out in our Cookie Policy which you can access from the site-wide cookie banner or footer. You can manage preferences at any time through browser settings or the banner options.

Processors, service-provider categories and recipients

We share data with trusted processors such as hosting providers, email delivery services and analytics platforms that assist our operations. These parties are bound by contracts requiring appropriate safeguards. We may also disclose data where required by law or to protect our rights in legal proceedings.

International transfers and safeguards

Some processors may be located outside the UK. In such cases we rely on UK adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to ensure equivalent protection for your data.

Retention periods and criteria

Contact data is retained for up to two years after the last interaction to handle follow-up enquiries. Technical logs are kept for twelve months for security monitoring. Cookie data expires according to the durations stated in our Cookie Policy. We apply these periods unless legal obligations require longer storage.

Security and data-minimisation practices

We implement appropriate technical and organisational measures including encryption, access controls and regular audits to protect data. We collect only the minimum information needed for each purpose and regularly review our data holdings to delete what is no longer required.

Your data subject rights and how to exercise them

You have rights to access, rectification, erasure, restriction, portability and objection. To exercise any right please contact us using the details on our Contacts page or email [email protected]. We will respond within one month and may request verification of identity to protect your data.

Withdrawing consent and objecting to direct marketing or profiling

Where processing relies on consent you may withdraw it at any time by adjusting cookie settings or contacting us. You can also object to direct marketing by using the unsubscribe option in any communications or notifying us directly. We do not engage in profiling that produces legal effects.

Right to complain to the supervisory authority

If you are unhappy with how we handle your data you may lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, via their website or helpline. We encourage you to contact us first so we can address concerns promptly.

Children and age restrictions

Our services are intended for professional users in the media and broadcasting industry. We do not knowingly collect personal data from individuals under 18. If we become aware that data from a child has been collected we will delete it without delay.

Automated decision-making and profiling

We do not use automated decision-making or profiling that significantly affects individuals. Any analytics are used only for aggregate service improvement and do not result in decisions about you personally.

Changes to this policy

We may update this privacy policy to reflect changes in law or our practices. The last updated date at the top of the page indicates the current version. Continued use of the site after updates constitutes acceptance of the revised notice.